These articles encompass Stray Curls policies for return and refund.
- A Refund is applicable if and only if the order has not been dispatched. A cancellation fee of 5% is applicable on the total amount.
- The following topic encompasses all the conditions for a refunds, returns and rewards.
- Refunds will be done only through the Original Mode of Payment.
- An item cannot be returned for a refund if it has already been received by receiver. If there is a valid complaint, we will exchange the item.
- The refund and return process of an order will be processed within 2 working days.
In case the receiver receives a damaged product it will incur no refund. The same product will be resent free of charge. The buyer is expected to email Stray Curls with supporting images to prove damage. Stray Curls reserves the right to deem the product damaged.
If the product has its items missing from its order, the missing items will be dispatched at the earliest.
If in any case, if a delivery is missed, the order shall be re-shipped at the earliest.