FAQ - Stray Curls
How do I place an order?

You can place an order by visiting our site Stray Curls ,browse through the categories mentioned and add products that you like to your cart.

Once you have added the products and want to confirm the order the website with direct you to select your preferred payment method.

Enter your credit or debit card information or choose your bank for netbanking transactions, and click “Submit” along the bottom of the page.

  1. Depending on the type of card you own you might be directed to another site in order to verify your online password
  2. Your payment is processed in real time and within a few seconds you will receive a confirmation email from the selected payment gateway, and another one from us.
  3. Once your order has been shipped, you will receive an email from us with the name of the courier, and the tracking number. You can visit the courier’s website, and enter the tracking number should you wish to see where your shipment is
How will my order be delivered to me?

Stray Curls endeavors to ship purchases within 48 hours of receiving your order. Shipping within India is a chargeable service through a number of trusted courier companies. For international orders,  shipping charge and time of delivery is based on the weight of the package and the destination address.

How will I know if order is placed successfully?

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Stray Curls.

Do you take orders over phone or email?

No, we take orders only through our website Stray Curls

How do I check the status of my order?

You can mail us with the order ID and the airway bill number to me@straycurls.com. We will track the package and get back to you. You could also get a brief order status by logging in to the Stray Curls website.

Can I cancel my order?

If you wish to cancel your order, get in touch with us at me@straycurls.com within 12 hours of placing your order with your order number in order for us to confirm cancellation. As long as your order has not been dispatched we can cancel it and refund your amount. Refer the shipping policy for more details.

Can I place a bulk order?

Yes, but its preferred you contact us on me@straycurls.com for better pricing options.

I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?

You may specify a shipping address and a billing address. We will then ship the item without price indications. You may also mention specific handling details on email to me@straycurls.com or in the buyers comments when you place an order.

Do you allow exchanges ?

No, it isn’t encouraged.

Can I add an item to my order after I have placed my order?

You can add any number of products to the cart before you confirm the order. If you want to add more products after confirming an order , you will have to place a fresh order for the same.

Why was my package undeliverable?

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through emailing us . If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

How long will it take to receive my order?

In case of International deliveries your order will take approximately 10-15 business days to reach you and in case of domestic shipping i.e shipping within India it will take approximately 7-9 business days. We make every effort to process your order as quickly as possible. We usually require 2 working days to process your order.

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